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Quick Survey of your experience with this Shop	Pick or Skip
Hot Coffee?	No Yes Would have been nice
Internet Access?	No Yes I would have used it
Clean and Comfortable?	No Yes
Please rate this shop's overall convenience i.e. close to home or work.	Close to Home Close to Work Not close to either
Number of Techs?	1 2 3 4 5 6-10 More than 10
Shop appears to have state of the art equipment?	Appears out of date No opinion State of the Art
Attitude of the staff?	Unfriendly No opinion Friendly Very Friendly
How would you describe your outlook for 2012?	Optomistic Pessimistic Same
Is your car count up, down or about the same as 2011?	Up Down Same
Are you seeing more Service or Repair ?	Service Up Repair Up Same
Compared with 2011, Is your average repair order value trending up, down or the same?	Up Down Same
When you think of Spark Plugs, What is the first brand you think of	AC Delco Autolite Bosch Champion Denso NGK Other Genuine OEM
When you think of Batteries, What is the first brand you think of	AC Delco Dekka Bosch Die Hard Interstate Optima Duralast EverStart Napa Nascar Select Kirkland AutoCraft Other
When you think of motor oil, What is the first brand you think of?	76 Lubricants Company AMSOIL Bel-Ray Company Castrol Champion Chevron Conoco-Phillips Cosworth Exxon Havoline Innotec Interstate Joe Gibbs Racing Oil Kendall LiquiMolly Lucas Marathon Maxima Mobil 1 Motorcraft National Neo Synthetic Other Peak Pennzoil Pure Power Quaker State RedLine Royal Purple Shell Sinclair Texaco Total Valvoline
When you think of Filters, What brand do you prefer	AC Delco Bosch Fram Hengst K&N Knecht MAHLE MANN MICRONAIR Purolator WIX OEM or Genuine Other
What best describes how you first became aware of this shop?	Directory Web Yellowpages Friend Radio TV Flyer in Mail Business Card Other Signage
How many times have they worked on your car?	First Visit Repeat customer Long time customer Last time ever - ex customer
Did you make your next appointment?	No Yes
Does your shop have an Internet connection?	Yes No
Does your shop have a Website?	Yes No
Can your customers schedule an appointment on your website	Yes No
Does your shop have a Facebook page for the shop?	Yes No
Have you changed your labor rate in the last year?	Up Down Same
Do you work on Multiple Carlines?	Yes No
Of these carlines, which do you work on more Domestic or Import?	Import Domestic Both
Of Import carlines, do you work more on Asian or European?	European Asian
Do you specialize in a carline?	Yes No
Did the shop offer you alternate transportation i.e. a loaner, shuttle, rental car?	No Yes I would have used if offered
Is the shop open on Saturday?	No Yes Wish that they were
Did you use a Coupon?	No Yes I would have used one
On Line Appointments?	No Yes I would use this option
On Line Vehicle Status?	No Yes
What best describes your relationship with this shop?	New Customer Repeat Customer EX-Customer Employee of Shop Supplier of goods or services to this shop Industry Organization Surveyer